I am working with a pre-existing subtitle file and I am unable to obtain a translator credit. How do I communicate this?
All translation work should be credited, but Netflix understands for pre-existing files, translator information might not be available, and their willingness to be credited might not be obtainable. We trust that our partners will make every attempt to retrieve this information unless it is an old file and it is unrealistic to expect that the Content Partner will reach out to the third party that initially created the file. In this situation, the fulfillment partner or content partner is expected to enter a comment in Backlot. The language should be:
The translator credit is missing, and we were unable to obtain it.
For additional context regarding our translator credit requirements, please review these FAQ articles:
- What is my responsibility when it comes to supplying Netflix with translator credits?
- What happens when a translator credit is omitted? How do I communicate if a translator does not wish to be credited and a waiver has been obtained?