Mute refers to the total lack of information in an audio channel. Mute impacts the technical quality of an asset, and the customer experience is severely affected as audio information will not be available. It is rarely creative intent, and any derivatives of the asset will contain the mute audio.
|The program is a period piece or is meant to be in the style of a silent film.|
|Information might be missing from the surround channels; it is not completely clear whether or not this is creative intent.|
|A full channel from the 5.1 or 2.0 mix is missing.|
Review and confirm if this is creative intent; otherwise, replace channel(s) with the intended information.