Question:

When I try to log back into Hermes, it asks for an email address but doesn’t recognize my address. How can I update my email and password in Hermes?

Answer:

Hermes should only require users to enter their H-number and last 4 digits of their phone number in order to login. If you land on a page that requires an email address and password, please refresh your cache and make sure you are using the link that you were provided via SMS text.

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