Question: 

What is the normal turnaround time for a Master QC report?

Answer:

Backlot QC (up to 96 hours) 

Our QC NPVs are held to a 48 hour SLA to provide a report to Netflix when Master QC is being performed through the Backlot.  From there, Netflix verifiers review the report and will accept or reject it based on the issues present.  This process can take up to 48 hours as well.

Pre-QC (48 hours) 

For Pre-QC results, our partners have the same 48 hour SLA, but there is no verification step as the report is sent directly to the Content Partner for review. 

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