Error Code:

Audio Sync - Offset

Definition:

Audio is out of sync with video for a consistent duration throughout program, for example, 2 seconds out at all points.

Solution:

This usually affects Secondary Audio assets that have not been conformed against the Netflix proxy, but against a master that contained extraneous material at the beginning. Generally speaking the offset between video and audio should be less than 100ms, however we reserve the right to reject material that is out of sync by less than that amount if it negatively impacts the viewing experience.

Download the proxy from backlot, re-conform the Secondary Audio to it and redeliver.

If you are processing Netflix Original content which contains the Netflix ident at the beginning and end of the program there are extra guidelines around the idents audio. If you do not already have these guidelines please request them from your Netflix representative. 

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