Error Code:

Offset

Definition:

Timed Text is consistently out of sync with audio/video for a consistent duration throughout program. For example, 2-seconds out at all points.

Solution:

This usually affects Timed Text assets that have not been conformed against the Netflix proxy, but against a master that differs from the one we have.

The Timed Text asset must conform to within half a second of the video file that has been delivered. If you do not have access to the same video file that was uploaded to Netflix then we recommend that you download the Netflix proxy and conform the Timed Text asset against that. Backlot will indicate when a proxy is available as well as when a proxy has been updated due to a new video being delivered.

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