Error Code:

UNSUPPORTED-10

Error Message:

Secondary assets cannot be ingested because the primary source is in an error state.

Definition:

Secondary assets cannot be ingested because the primary video source needs to be corrected.

Solution:

Once the primary video file has been corrected, the secondary assets should process. Please post a comment in the Source Request if the secondary assets still have this error after the primary file has ingested successfully.

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