Error Code:

Incorrect Audience

Definition:

Timed Text file does not meet file format specification in platform requirements. For example, when Subtitles are delivered when Closed Captions are needed

Solution:

Netflix makes a distinction between Subtitles for the Deaf and Hard of Hearing/Closed Captions and traditional Subtitles.

Ensure that the contents of the Timed Text asset you are delivering matches the asset type listed in the Source Request.

SDH/CC Source Requests require files that include speaker ID's, sound cues and other elements designed to ensure a viewer with a hearing impairment can follow along with the story.

SUB Source Requests require files that only contain a translation of the dialogue and plot pertinent narrative text.

If you notice there is a mismatch before delivery, communicate this to your Netflix representative via backlot. Depending on the situation they may adjust the Source Request to accommodate the assets you have, or they will confirm that alternate sources must be located and delivered.

Should an asset fail for this issue then you will need to locate new assets that match the asset type in the Source Request, or adjust the assets you have to meet our requirements.

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