Error Code:

ANALYZER-VideoDecodeErrors (Decode Errors)

Error Message:

decode error: [frame 15489, time 53.760000s] [netflixprores @ 0x10d5f00] error allocating buffer

Definition:

Our decoder detected errors while decoding the video elementary stream. This could be caused by corrupted bytes or lost packets. The error message will provide the affected frame number.

Solution:

Review the highlighted frame. Navigate to approximately 12 frames before the frame that has been flagged in the error message. Step through each frame, one-by-one, doing this until you reach approximately 12 frames after the frame that has been flagged. Step through each frame again in reverse order. Data corruption may manifest visually as a green or grey block, or may have active picture from the wrong frame.

If no issue is seen at this point, render out a small clip including a few seconds before and after the highlighted frame. On occasion data corruption may only manifest visually after another level of compression has been applied to it.

If you are able to see the issue after either step, then you have confirmed that data corruption is present within your source file. The issue can only be corrected by finding another source which is unaffected by the issue. When seeking other file based sources from your internal systems or archive please generate an MD5 checksum of the replacement to make sure it does not match the MD5 checksum of the rejected file.

If after these steps you still see no issues please reach out to your Netflix representative by commenting on the Source Request in Backlot.

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