Question:

I do not understand the error code listed in a Redelivery Request. What should I do?

Answer:

Not a problem. First we recommend that you take a look at the Troubleshooting section of the Help Center.

A list of the most common Automated QC error codes can be found here, and a Manual QC error code list can be found here. Each entry should include a definition of the error code along with the solution to correct the issue(s).

Each page will have a "was this article helpful" section. Please use this feature to let us know if the information contained within the article was helpful. The Help Center is an evolving resource and your feedback is greatly appreciated.

If you encounter an error code that is not covered, please reach out to the Netflix representative via Backlot and the issue will be escalated to an MEP Engineer who will assist further.

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