Error Code:

CommercialBlacks-BlacksWithSilence (Commercial blacks with silent audio detected)

Error Message:

Black and silent segments at: 00:00:13-00:00:17

Definition:

Segments of black video with silent audio, exceeding 2 seconds in duration, were detected within the source file.  

Solution:

Review the timecode(s) listed in the error message. Reduce the duration of the segment(s) so that it is no more than 2 seconds in duration.

If the use of black and silence is creative intent please relay this information to your Netflix representative by commenting on the Source Request in Backlot.

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