Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Error Code:

FILE-0 (File not found)

Error Message:

Unable to find file for processing


Our system is unable to locate the source file in your Aspera account or on our S3 storage. This is an internal issue.


The issue can be resolved by reuploading the source file. We recommend that whenever you have to reupload an asset you use a unique filename.

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