Question:

We have not delivered in awhile and when we try and deliver now, the Aspera account is no longer working?

Answer:

Netflix's Aspera cluster was migrated on February 28, 2014. Please update the settings on your clients / bookmarks.

Ask your IT Dept to add the following IPs to your whitelist/ACL:

54.204.25.0/28 (54.204.25.0 - 54.204.25.15)
23.23.189.144/28 (23.23.189.144 - 23.23.189.159)
34.195.253.0/25 (34.195.253.0 - 34.195.253.127)

Also, if you have firewall rules on your side, you will need to open the following ports:
TCP: 22, 33001
UDP: 33001 - 33010

Link using the free web app: https://backlot.ingest.netflix.com
Using Aspera client endpoint: backlot.ingest.netflix.com

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