I have an existing relationship with a post-production facility or encoding house. Can I use them for my deliveries?
The answer to this question depends on the following:
- The amount of content you will be providing
- A review of your partners metrics
If you are delivering a small amount of content and your partner facility does not already deliver content to us, it is not an efficient use of resources to onboard them and set them up in our system. We encourage you to use a Netflix Preferred Vendor.
If your partner facility already delivers content on behalf of other Content Partners to Netflix, we will review their metrics over the last 6-12 months. If their redelivery rate is above 5%, or the errors they have encountered were for basic things that should have been detected prior to delivery, we reserve the right to prohibit them from performing deliveries, and would encourage you to use a Netflix Preferred Vendor.
While we understand that being told you can not use a facility you already have a relationship with can be frustrating, please understand that when that decision is made, it is designed to ensure both you and Netflix receive a high quality of service.