Question:

The Fulfillment Partner I used in the past was listed as an NPV. I don’t see them on the list? 

Answer:

The NPV program is always evolving. New Fulfillment Partners can be added and removed from time to time.

A Fulfillment Partner will be dropped from the NPV program if they repeatedly exceed a redelivery rate of 5% over consecutive quarters. Depending on the nature of a particular Fulfillment Partners removal from the program, we may allow them to continue to deliver as a non-NPV however, this is reviewed on a case-by-case basis. The determining factor will be their current redelivery rate.

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