Question:

Why did my transfer fail via Backlot Delivery UI?

Answer:

This most commonly occurs when an existing transfer gets cancelled, intentionally or unintentionally, and you attempt to kickoff the transfer again, however our systems are still waiting for the file to finish from the initial transfer request. 

Two factors confirm this error. First, the Source Request will reflect a “Waiting” status as the workflow on our side continues to wait for the file to complete upload. Second, if you attempt to initiate a new transfer for that asset, you will receive an error stating “Previous transfer is already being processed”.


To correct this, please SUBMIT A TICKET and our support team will clear out any affected files from the first transfer in order for you to kickoff a new delivery. 

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